Exchanges

You may exchange an item for another size or even a completely different item. To ensure that your item is not sold out, please email us or call us at 919-747-9000 to hold your item(s). For exchanges, there is no additional shipping charge to send the merchandise to you. We will pay to have your exchanged merchandise shipped back out to you.

Returns

After filling out this form you will need to pack up your items for shipment (in the original package if possible). Please remember that you will be responsible for the shipping costs and it is highly recommended that you send your package with insurance. That way you will be protected from loss during shipping. Once your return is processed your credit card will be refunded for the amount of your purchase minus the shipping charges incurred. Please allow 2-3 weeks from the shipping date for your account to be credited and 1-2 billing cycles for your credit card refund to appear on your statement. By shopping with us you have agreed to the return/exchange policies stated above.

Return Policy

• Returns/exchanges are ONLY accepted within 10 days of date of receipt.
• You may not return sale items
• Shipping and handling on returned merchandise is nonrefundable

All merchandise must be returned unworn, unwashed, and with the original tags attached. Shoes must be returned in the original shoebox without damage. **No refunds given on merchandise purchased at shows or Clothes Hound parties, exchanges welcomed. **